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| Questions to Ask a Home Health Care Agency |
- How many years has the agency been serving your community?
- Is the agency an approved Medicare provider?
- Is the agency accredited? This means that their quality of care has been surveyed and approved by an outside accrediting organization (such as CHAP, JCAHO or Medicare).
- Is the agency licensed by your state (if required)?
- Does the agency provide patients with a "Bill of Rights" that outlines the rights and responsibilities of the agency, patient, and caregiver alike?
- Are supervisors assigned to oversee care to ensure quality?
- Does the agency have a nursing supervisor on call and available 24 hours per day?
- Does the agency ensure patient confidentiality? How?
- Does the agency require criminal background record checks and communicable disease screens for its employees?
- Who can you call with questions or complaints?
- What happens if a staff member fails to make a scheduled visit?
- How does the agency handle billing? (i.e., will I be billed for services?)
- Will the agency provide a list of references?
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